Terms of sale
The online store www.frozen-records.com was established by the company Frozen Records (head office 3 place Viarme, 44000 Nantes, France), SIRET 907 947 170 000 29 – APE: 4763Z, which operates this site. Any order taken for a product listed within the online store of the website www.frozen-records.com presupposes prior consultation of these general conditions. Consequently, the consumer acknowledges being fully informed that their agreement regarding the content of these general conditions does not require the handwritten signature of this document, as long as the customer wishes to order online the products presented within the framework of the website's store. The consumer has the ability to save or edit these general conditions, it being specified that both the saving and editing of this document are their sole responsibility. The online store set up by the company Frozen Records as part of the website mentions the following information:
Legal notice allowing precise identification of the company Frozen Records Presentation of the essential characteristics of the goods offered Indication, in euros, of the price of the goods, as well as, where applicable, delivery charges Indication of the terms of payment, delivery, or execution The existence of a right of withdrawal The duration of the validity of the offer or the price All this information is presented in the French language. The consumer declares to have full legal capacity allowing them to commit under these general conditions. Confidentiality As part of the operation of the frozen-records.com site, the company Frozen Records may collect personal data. This data will be processed in accordance with the purposes provided for during the collection. Any processing of personal data concerning you is carried out in compliance with the legal provisions applicable in this area. The protection of your personal data is essential for us.
In accordance with French law no. 78.17 of January 6, 1978, relating to information technology, files, and freedoms, you have the right to oppose, access, rectify, and delete data concerning you. You can exercise this right by sending an email to the address frozenrecordsnantes@gmail.com or by sending a postal letter to the following address: Frozen Records Eddy Vaudel 3 place Viarme 44000 Nantes France
Article 1: Completeness These general conditions express the full obligations of the parties. In this sense, the consumer is deemed to accept without reservation all the provisions provided for in these general conditions. No general or specific condition contained in the documents sent or delivered by the consumer can be integrated into these, as soon as these documents would be incompatible with these general conditions.
Article 2: Purpose These general conditions aim to define the rights and obligations of the parties in the context of the online sale of goods and services offered by the company Frozen Records.
Article 3: Contractual documents This contract is formed by the following contractual documents, presented in descending hierarchical order: these general conditions; the order form. In case of contradiction between the provisions contained in documents of different rank, the provisions of the higher-ranking document will prevail.
Article 4: Entry into force – duration These general conditions come into force on the date of signing the order form. These general conditions are concluded for the duration necessary for the supply of the subscribed goods and services, until the extinction of the guarantees owed by the company Frozen Records.
Article 5: Electronic signature The "double click" of the consumer under the order form constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.
Article 6: Order confirmation The contractual information will be confirmed by email at the time of dispatch or, at the latest, at the time of delivery or failing that, at the address indicated by the consumer within the order form.
Article 7: Proof of the transaction The computerized registers, kept in the computer systems of the company Frozen Records under reasonable security conditions, will be considered as proof of communications, orders, and payments between the parties. The archiving of order forms and invoices is carried out on a reliable and durable medium that can be produced as evidence.
Article 8: Information on products 8-a: The company Frozen Records presents on its website the products for sale with the necessary characteristics that allow compliance with Article L 111-1 of the Consumer Code, which provides the possibility for the potential consumer to know before the final order the essential characteristics of the products they wish to buy.
8-b: The offers presented by the company Frozen Records are valid only within the limits of available stocks.
Article 9: Prices The prices are indicated in euros and are valid only on the date of the sending of the order form by the consumer. They do not include delivery charges, charged in addition, and indicated before the validation of the order. The payment of the total price must be made at the time of the order. At no time can the sums paid be considered as deposits or installments.
Article 10: Method of payment To pay for his order, the consumer has, at his choice, all the payment methods referred to within the order form. The consumer guarantees the company Frozen Records that they have the necessary authorizations to use the method of payment chosen by them, during the validation of the order form. The company Frozen Records reserves the right to suspend any order management and any delivery in case of refusal of authorization of payment by credit card from the officially accredited organizations or in case of non-payment. The company Frozen Records reserves the right in particular to refuse to make a delivery or to honor an order from a consumer who has not fully paid for a previous order or with whom a payment dispute is being administered. The company Frozen Records has set up an order verification procedure intended to ensure that no one uses the bank details of another person without their knowledge. As part of this verification, the customer may be asked to send by email to the company Frozen Records a copy of an identity document as well as proof of address. The order will only be validated after receipt and verification by our services of the documents sent.
10-a: Paypal: The debit on your PayPal account is effective only once the acceptance is made by the company Frozen Records.
Payments are to be sent to frozenrecordsnantes@gmail.com
Article 11: Availability of products The order will be executed no later than 7 days (excluding pre-order) from the day following the day the consumer placed their order. In case of unavailability of the ordered product, particularly due to our suppliers, the consumer will be informed at the earliest and will have the possibility to cancel their order. The consumer will then have the choice to request either the refund of the sums paid within 30 days at the latest of their payment, or the exchange of the product.
Article 12: Delivery terms The products are delivered to the address indicated by the consumer when registering on the site www.frozen-records.com. These delivery details are recalled, and modifiable, before proceeding to the payment of the order. The company Frozen Records cannot be held responsible in the case where the information entered by the client is erroneous or insufficient to ensure the proper delivery of the order. The company Frozen Records reserves the right to cancel an order if the shipping address does not allow for the identification of a fixed location of the buyer (e.g., PO Boxes, Hospitals, Hotels, etc.).
The consumer is required to check the condition of the packaging of the goods upon delivery and to report any damage due to the carrier on the delivery note, as well as to the company Frozen Records, within a week. The consumer may, at their request, obtain the sending of an invoice to the billing address and not to the delivery address by validating the option provided for this purpose on the order form.
Regarding shipping, we work with DPD for the European Union and La Poste for the rest of the world. An email will be sent to you with the tracking number after the order has been sent. If you are absent on the day of delivery, your carrier will offer an alternative delivery. It may happen, as with any shipment, that there may be a delivery delay or that the product gets lost. In such a case, please contact us so that we can start an investigation with the concerned services. An investigation can last up to 21 days from the start date of the investigation. If during this period, the product is found, it will be immediately redirected to your home. If, however, the product is not found at the end of the 21-day investigation period, the package will be considered lost. If the proof of its loss is officially established, we will carry out a full refund within 15 days. If the lost product is still available in stock, we will offer to send it to you free of charge within 4 days. We decline all responsibility for the extension of delivery times by the carrier, particularly in the event of loss of products or strike.
Article 13: Delivery problems due to the carrier Any anomaly concerning the delivery (damage, product missing compared to the delivery note, damaged package, broken product, etc.) must be indicated on the delivery note in the form of "handwritten reservations", accompanied by the customer's signature. The consumer must also confirm this anomaly by sending to the carrier within the next two working days following the delivery date a registered letter with acknowledgment of receipt stating the said claims. The consumer must send a copy of this letter by email (frozenrecordsnantes@gmail.com) or by simple mail to:
Frozen Records Eddy Vaudel 3 place Viarme 44000 Nantes FRANCE
Article 14: Delivery errors 14-a: The consumer must make a claim to the company Frozen Records on the day of delivery or at the latest on the first working day following delivery, for any claim of delivery error and/or non-conformity of products in kind or in quality compared to the indications on the order form. Any claim made after this deadline will be rejected.
14-b: The formulation of this claim with the company Frozen Records can be made by email: frozenrecordsnantes@gmail.com
14-c: Any claim not made in accordance with the rules defined above and within the time limits set cannot be taken into account and will release the company Frozen Records from any responsibility towards the consumer.
14-d: Upon receipt of the claim, the company Frozen Records will assign an exchange number for the product(s) concerned and communicate it by email or by phone to the consumer. An exchange of a product can only take place after the consumer has been assigned an exchange number according to the procedure presented above.
14-e: In case of delivery error or exchange, any product to be exchanged or refunded must be returned to the company Frozen Records in its entirety and in its original packaging, by registered mail or tracked parcel, to the following address:
Frozen Records Eddy Vaudel 3 place Viarme 44000 Nantes FRANCE
To be accepted, any return must be reported in advance to the Customer Service of the company Frozen Records.
The shipping costs are the responsibility of the company Frozen Records, except in the case where it would turn out that the product returned does not correspond to the original declaration made by the consumer in the return form.
Article 15: Product warranty In accordance with Article 4 of decree no. 78-464 of March 24, 1978, the provisions of these cannot deprive the consumer of the legal warranty which obliges the professional seller to guarantee them against all the consequences of hidden defects of the thing sold. The consumer is expressly informed that the company Frozen Records is not the producer of the products presented within the framework of the website, within the meaning of Law No. 98-389 of May 19, 1998, and relating to the liability for defective products. Consequently, in the event of damage caused to a person or a good by a defect in the product, only the responsibility of the producer of the latter could be sought by the consumer, based on the information appearing on the packaging of said product. The conditions and the duration of the producer's warranty are indicated on the product sheets. Given the frequency of renewal of the components of technical products, the company Frozen Records may, upon request, inform the consumer of the availability of spare parts for the products offered and the conditions for possibly obtaining them.
Article 16: Right of withdrawal The consumer has a period of 14 working days to return, at their expense, the products that do not suit them. This period starts from the day of the delivery of the consumer's order. If this deadline expires on a Saturday, Sunday, or a public or non-working day, it is extended until the next working day. Any return must be reported in advance to the company Frozen Records by email (frozenrecordsnantes@gmail.com). The product must be returned by registered mail or tracked parcel to Frozen Records, Eddy Vaudel, 3 place Viarme, 44000 Nantes, FRANCE.
Only products returned in their entirety, in their complete and intact original packaging, and in perfect condition for resale will be taken back. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.
This right of withdrawal is exercised without penalty, except for the return costs. In the event of the exercise of the right of withdrawal, the consumer has the choice of requesting either the reimbursement of the sums paid or the exchange of the product. In the case of an exchange, the re-shipment will be at the expense of the consumer.
In case of exercise of the right of withdrawal, the company Frozen Records will make every effort to reimburse the consumer within 15 days. However, given the technical nature of the products sold, this period may be extended to 30 days, especially when the product needs technical verification (see products to be tested beforehand).
The consumer will then be reimbursed by re-crediting their bank account (secure transaction).
Article 17: Rights of use All elements of the site www.frozen-records.com are and remain the intellectual and exclusive property of the company Frozen Records. No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the site whether they are software, visual or sound.
However, under Article L122-6-1 of the Intellectual Property Code, the consumer has a right of reproduction exclusively for the establishment of a backup copy, when it is necessary to preserve the use of the software. In any case, the author of the software retains a right of ownership over his work, which the consumer agrees to respect.
Article 18: Force Majeure Neither party will have failed in their contractual obligations, insofar as their performance will be delayed, hindered, or prevented by an unforeseeable event or force majeure. An unforeseeable event or force majeure will be considered as any irresistible facts or circumstances, external to the parties, unpredictable, inevitable, independent of the will of the parties, and which cannot be prevented by them, despite all reasonably possible efforts. The party affected by such circumstances will notify the other within ten working days following the date on which it becomes aware of them. The two parties will then come together, within a period of one month, unless it is impossible due to the force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will continue. If the force majeure lasts longer than three months, these general conditions may be terminated by the injured party. Expressly, are considered as force majeure or unforeseeable events, besides those usually retained by the jurisprudence of the French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning; the stoppage of telecommunication networks or difficulties specific to the telecommunication networks external to the clients.
Article 19: Partial Non-Validation If one or more provisions of these general conditions are held to be invalid or declared as such under a law, a regulation, or following a final decision of a competent jurisdiction, the other stipulations will retain their full force and scope.
Article 20: Non-Waiver The fact for one of the parties not to take advantage of a breach by the other party of any of the obligations referred to in these general conditions shall not be interpreted for the future as a waiver of the obligation in question.
Article 21: Title In case of difficulty in interpretation between any of the titles at the head of the clauses, and any of the clauses, the titles will be declared non-existent.
Article 22: Applicable Law These general conditions are subject to French law. This is so for the rules of substance as well as for the rules of form. In case of dispute or claim, the consumer will first contact the company Frozen Records to obtain an amicable solution.
Article 23: Data Protection The information requested from the consumer is necessary for the processing of their order and will only be communicated to the contractual partners of the company Frozen Records involved in the dispatch of this order. None of this information will be communicated, exchanged, or sold to other commercial companies by the company Frozen Records. The consumer may write to the company Frozen Records to exercise their rights of access and rectification with respect to the information concerning them and appearing in the files of the company Frozen Records, under the conditions provided by the law of January 6, 1978.